Terms of Service

Last updated: October 2026 • Effective for all Handyfy users

1. Introduction & Acceptance

Welcome to Handyfy ("we", "our", or "us"). Handyfy is a digital marketplace platform connecting homeowners, property managers, and businesses ("Customers") with skilled, vetted local artisans, contractors, and service providers ("Handymen" or "Pros").

By accessing or using Handyfy (via website, progressive web app, mobile interface, or API), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. User Accounts & Registration

To book services or list your trades on Handyfy, you must create a verified account:

  • You must provide accurate, current, and complete registration information (including legal name, phone number, and valid email).
  • You are responsible for safeguarding your login credentials and for all activities that occur under your account.
  • You must be at least 18 years old or possess legal capacity under Nigerian law to enter into binding agreements.

3. Bookings, Launch Terms & Pricing

Launch Phase Policy: During our initial marketplace launch, booking on Handyfy is 100% free of platform checkout fees. Customers and handymen agree on service rates directly.

Customers can browse registered handymen, view ratings, and request service appointments. When booking a service:

  • The quoted price represents the agreed base rate negotiated between the customer and the handyman for the defined scope of work.
  • Any additional work, spare parts, or materials required on-site must be mutually agreed upon prior to execution.
  • Handymen are independent contractors and not employees or agents of Handyfy. Handyfy facilitates discovery, scheduling, real-time communication, and verification.

4. Handyman Standards & Verification

Handymen registered on Handyfy agree to adhere to high professional standards:

  • Deliver services punctually, professionally, and in accordance with trade industry best practices.
  • Provide truthful identification, experience, trade licenses, and portfolio samples during onboarding.
  • Maintain transparent communication and respect customer property and premises.

5. Reviews, Ratings & Reputation

Handyfy operates an authentic reputation system to foster community trust:

  • Customers can leave honest 1 to 5-star ratings and written reviews following completed appointments.
  • Reviews must reflect genuine first-hand experiences and must not contain defamatory, abusive, or fraudulent content.
  • Handymen may view and publicly respond to reviews on their profile. If a handyman believes a review is malicious or violates guidelines, they may request an arbitration review via Handyfy support.
  • Handyfy reserves the right to remove reviews that violate community guidelines or are proven fraudulent.

6. Cancellations & Rescheduling

We encourage prompt notice for any schedule changes:

  • Customers may cancel or reschedule bookings through the dashboard or by contacting their handyman directly before the scheduled arrival time.
  • Repeated unexcused cancellations or no-shows by either party may result in temporary account restrictions or removal from the marketplace.

7. Limitation of Liability

Handyfy provides a technology platform to connect parties. While we screen and verify providers, Handyfy is not liable for indirect, incidental, or consequential damages resulting from services performed by independent handymen, except where prohibited by applicable Nigerian law.

8. Contact & Support

If you have questions about these Terms of Service or need dispute assistance, please reach out to our dedicated support team: